Games Diversity
4 / 10
Payout Speed
5 / 10
Support Speed
4 / 10
Games Diversity
4 / 10
Payout Speed
5 / 10
Support Speed
4 / 10
Our
Trust Score
4 / 10
Welcome Bonus
100% up to £2,500 + 50 FS
|
Online since 2024 1Y |
Email Support support@BetGem.io |
Slots 4,800+ |
Min Deposit £1 |
Depositing    |
Languages HU CZ FI
|
Native Mobile App |
|
License Unknown |
Live Chat Yes, 24/7 |
Live Games 1,000+ |
Min Withdrawal £100 |
Withdrawal  |
Currencies AU$ NOK BRL
|
Supported OS
|
|
Owner Unknown |
Phone Support No |
Providers 36 |
Payout up to 3 days |
Crypto Friendly Yes |
Countries 10+ countries |
Mobile Optimized Yes |
BetGem is an online casino that is not part of GamStop. As such, it has fewer restrictions, which means UK players can sign up and play even if they’ve used self-exclusion elsewhere. There’s no information about who runs the site, and the license comes from Costa Rica, which doesn’t offer much in terms of regulation. On the plus side, you’ll find more flexible payments, support for both crypto and fiat currencies, and the option to buy crypto directly on the site. Bonuses are also more generous than what you’d typically find at UK-licensed casinos.
The website is kept simple, with a functional interface that is easy to use across devices. BetGem follows a familiar format used by many online casinos and features promotional banners on the main page and a side menu for quick access to different sections. The available menu options include:
A small touch that stands out is the use of animated icons next to sections like Promotions, Tournaments, and Lucky Wheel. It makes them easier to spot and gives the menu a bit more character without cluttering the page. At the bottom, there’s also an option to buy crypto using regular payment methods. The mobile version holds up well with no delays, no layout bugs, and everything loads smoothly. It works just fine on different phones and tablets and doesn’t get in the way of gameplay.
The platform has a selection of over 4,800 games that vary from traditional slots and live table games to sports betting and esports events. Slot options include classic three-reel machines, modern video slots with advanced features, progressive jackpots, and themed games tied to pop culture, mythology, and adventure settings. Players will also find games with expanding wilds, cascading reels, and multi-level bonus rounds.
Table games are well represented, with multiple versions of blackjack, roulette, baccarat, and poker. The live casino section offers these same titles with real dealers, broadcast in real time, along with additional games based on luck-based mechanics and wheel formats.
The platform also supports a full sportsbook that covers popular events in football, basketball, tennis, and horse racing, along with smaller markets like cricket, volleyball, and table tennis. Esports betting includes major tournaments in games such as CS:GO, League of Legends, Dota 2, and Valorant. Bets can be placed before matches begin or during live play.
BetGem claims to be licensed, but no actual proof is provided. The mention of a Costa Rica licence doesn’t carry much weight, especially when there’s no certificate or licence number available on the site. This lack of transparency should encourage users to approach with caution. Licensing plays a major role in player safety, and without solid oversight, there’s a risk when it comes to sharing personal or payment information. Anyone signing up should take extra care to check the site thoroughly, avoid sharing sensitive details without good reason, and keep security in mind at every step.
The brand has email and live chat available. Email is intended for more complicated issues that may take longer to resolve, while live chat is better suited for quicker questions or minor problems. The chat function is built into the platform and typically responds within a few minutes, although waiting times can vary. There is no phone support, and the site doesn’t list specific support hours, which may leave some users guessing when assistance is available. The Help Centre is accessible through the side menu, but the information there is limited to just an explanation on how to contact support, so most users with account or payment-related concerns will likely need to speak with support directly.
The site offers several ongoing promotions for casino and sports betting, which include multi-stage welcome packages, weekly reloads, and cashback rewards. Bonus amounts are relatively high compared to more regulated platforms, and most offers come with free spins or percentage-based boosts. Promotions are split between the casino and sportsbook, with additional perks tied to the VIP programme. Below is a breakdown of the current bonuses available to new and returning players.
Weekly cashback is based on a player’s net losses from the week and is credited automatically at the start of the next one. It’s part of the loyalty programme and applies to anyone with an eligible VIP status. The percentage varies depending on the level and can go up to 25%.
These weekly bonuses are available on their respective days and can be used regularly by eligible players.
All of these options can be used for both deposits and withdrawals. The platform supports a mix of standard and crypto payments, which gives users the choice to use cards, bank transfers, or digital currencies like Bitcoin, Litecoin, Dogecoin, Ethereum, Tether, Ripple, and TRON. Exact details about how each method works are available inside the account dashboard after registration.
| Method | Visa | Mastercard | Bank Transfer | Crypto |
| Deposit | ✓ | ✓ | ✓ | ✓ |
| Withdrawal | ✓ | ✓ | ✓ | ✓ |
BetGem is a basic but functional online casino with a variety of games, crypto support, and multiple promotions. It stands out for its flexibility and accessibility, especially for UK players who are not looking for GamStop restrictions. That said, the lack of visible licensing and operator details means users need to stay cautious, particularly when it comes to sharing personal or payment information. The platform works well across devices, offers a large game library, and includes regular bonuses, but it’s best suited to players who are comfortable using less regulated sites.
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