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Registering on the platform gives UK players access to games, bonuses, and payment options without being affected by GamStop self-exclusion. The process is quick and requires basic details, followed by account verification to guarantee security.
Providing accurate information is important to avoid potential issues with deposits, withdrawals, and claiming bonuses.
The registration process begins with SMS verification, where players receive a confirmation code via text message. This code must be entered to activate the account. If the message is not received, users should check if their phone number is correct, look for network issues, and verify that their device settings allow SMS messages from the platform.
After verifying their phone number, players must enter an email address, followed by their first and last name. The next step requires providing a date of birth to confirm age eligibility. Finally, players must input their residential address, making sure all details are accurate to prevent issues with deposits, withdrawals, and bonus eligibility.
Logging into the platform is also SMS-based. It requires players to enter the phone number used during registration. A confirmation code is then sent via text message, which must be entered to complete the login process. This guarantees that only the account owner can access the profile. Players should use the same phone number registered to avoid login issues.
If the SMS code is not received, checking for network issues or ensuring the correct phone number is used is recommended. If the problem continues, players may need to contact customer support for assistance. Since the platform does not offer alternative login methods, such as email or password-based access, keeping access to the registered phone number is essential.
If a player changes or loses access to their phone number, recovering the account may require submitting proof of identity to verify ownership.
The Player Profile section allows users to manage their account details, track activity, adjust settings, and view bonus history. The profile is divided into multiple sections:
This tab contains personal details such as:
Some fields may be editable, but changes to key information, such as the phone number or address, require help from customer support.
The Activity tab logs a player’s betting history, showing past and current bets. This section allows users to:
If no bets have been placed, the section remains empty.
The Settings tab offers customization options, including:
| Setting | Function |
| Language Selection | Change the platform’s display language. |
| Marketing Emails | Enable or disable promotional emails. |
| Marketing SMS | Enable or disable promotional text messages. |
| Privacy: Hide Username | Hide the username for added discretion. |
| Security: Change Password | Update the account password by entering the current and new password. |
The Bonuses tab tracks promotions, listing bonus history, expiry dates, wagering status, and opt-in status. Players can review:
This section helps users manage their bonus funds effectively.
The Player Profile section provides essential account management tools, but certain limitations exist, such as:
Players may need to contact customer support for changes beyond what is available in the settings.
There is no dedicated verification menu, which means the process can be requested at any time, typically before a withdrawal. Players may need to submit proof of identity, address, and payment method as part of security checks. This usually includes:
Since verification is not initiated by the player but by the platform when required, withdrawals may be delayed until the necessary documents are provided and approved. Making sure that all account details are accurate from the start can help prevent issues when verification is requested.
How do I create an account?
Registration requires SMS verification. Players must enter their phone number, receive a confirmation code via text, and enter it to activate their account. After verification, they must provide an email address, full name, date of birth, and residential address to complete the process.
What should I do if I don’t receive the SMS verification code?
Check that the phone number is entered correctly, make sure the device can receive SMS messages, and verify there are no network issues. If the problem persists, contacting customer support may be necessary.
How do I log in?
Logging in requires entering the registered phone number, after which an SMS confirmation code is sent. This code must be entered to access the account.
What happens if I lose access to my phone number?
If a player can no longer access their registered phone number, account recovery may require submitting proof of identity to verify ownership. This process is handled through customer support.
Where can I update my personal details?
The Player Profile menu allows users to manage details such as email addresses, language preferences, and security settings.
Can I check my betting history?
Yes, the Activity tab logs betting history, displaying past and current bets. This section helps players track their wagering progress and monitor previous transactions.
How can I change my password?
Password changes can be made in the Settings tab under the Security section. Players must enter their current password and set a new one to update their credentials.
Where can I find details about my active bonuses?
The Bonuses tab tracks promotions, and it shows bonus history, expiry dates, wagering progress, and opt-in status. Players can check how much wagering is left to complete and when bonuses expire.
When does account verification happen?
There is no dedicated verification menu, so the process is triggered by the platform when needed, often before a withdrawal.
