Jokabet Security

Importance of GamStop

GamStop is a national self-exclusion program in the UK that provides a reliable tool for players who want to control their gambling activity. It allows users to restrict themselves from gambling on UKGC-regulated sites for a set period of time. However, as a non-UKGC casino, Jokabet does not participate in GamStop, so players who are self-excluded through that scheme can still access this site. Players in the UK should look for a site that matches similar standards in security and offers responsible gambling features.

Jokabet has developed its own self-exclusion tools to offer some level of control for its users, who might be coming because of their GamStop self-exclusion.

Here’s how these the self-exclusion works:

• Cooling-Off Period: Players can initiate a 24-hour Cooling-Off period when they first decide to use this feature. They can still log into their account but are unable to place bets during this period. This feature can be activated by clicking the Cooling-Off button provided in an email that’s received after the request.
• Extended Self-Exclusion: After the initial 24-hour Cooling-Off period, players can choose a longer self-exclusion period. The period can be anywhere from one day to permanent exclusion. Selecting this option blocks the player from logging into their account for the specified time. Confirmation is required through an email link.
• Reactivation of Account: If players do not extend their Self-Exclusion within 24 hours after the Cooling-Off period, the account will automatically unlock. The Cooling-Off period can be restarted at any time.

In addition to self-exclusion, players can set their own gambling limits on the platform. This feature allows users to define restrictions on their account by logging in and accessing the Gambling Limits tab under the Profile page.

The limits available include:

• Setting a Limit: Fill in the required fields and click Set Limit to activate it immediately.
• Adjusting a Limit: Click Edit to increase the limit (which activates after 24 hours) or decrease it immediately.
• Removing a Limit: Click Delete to cancel the limit, with changes taking effect in 24 hours.

Licensing

The casino operates under a Curacao license, which is a common choice for international online casinos. Curacao licensing provides a basic level of regulatory oversight that guarantees the platform adheres to general standards for fair play and secure transactions. However, Curacao regulations are less stringent than UKGC standards. Especially when it comes to responsible gambling measures and customer protection.

Here’s a comparison of Curacao and UKGC licensing in terms of their core aspects:

Ownership

The brand is operated by Investan N.V. This company owns several other online casinos and has a somewhat reputable name in the industry. It has built a portfolio of platforms that are recognised for their secure systems and consistent performance. Although the company may not have the established reputation of larger gaming operators, it has demonstrated a commitment to offering safe and reliable platforms.

The presence of other established sites under the same ownership adds a degree of trust to the site’s operations. This casino also maintains secure channels for transactions and player data to protect personal information in line with industry standards.

Customer Support

Jokabet provides two main channels for customer support. They are the standard email and live chat. These 2 are used in most online casinos and have proven to be a secure way to resolve queries. However, players accustomed to UKGC-regulated sites may notice the absence of phone support, which is often available on those platforms.

The email support option is helpful for more detailed inquiries or issues that require a more thorough response. It takes more time to access and write the email, but it’s usually worth it in the end. However, response times may vary, and players may need to wait longer during peak hours.

Live chat is available on the site and is the quicker option, though it primarily relies on a bot with pre-programmed answers for common questions. The bot handles simpler queries efficiently, but reaching a human support representative can be challenging as it is programmed with many possible questions. This limitation may make it harder for players to resolve more complex issues that need personalised assistance.

Jokabet’s live chat could benefit from enhancements to provide quicker access to live representatives, creating a smoother support experience. In comparison, UKGC casinos typically offer 24/7 live support with direct access to human agents and even phone support. This might leave the site’s support structure feeling somewhat limited.

Is the Casino Legit?

The casino seems like a legitimate online casino with a solid focus on security and customer options. The platform operates with a Curacao license and offers protection that meets industry standards but does not quite match the measures found under UKGC regulation. Investan N.V.’s ownership and secure transaction options further contribute to the casino’s reliability.

Jokabet may offer different support, self-exclusion tools, and safeguards than a UKGC-licensed casino, but it still delivers a secure and enjoyable environment for players. The casino’s responsible gambling measures, such as self-exclusion periods and personal limits, offer options for those who wish to manage their gaming activity. The site is a legitimate alternative for players looking for a non-GamStop platform, with its own set of benefits and considerations.